1–5 years
Product-specific warranty
Company
Warranty & RMA
Warranty coverage, technical support and RMA service for EWIND networking products. Follow our six-step process for warranty review, return assessment and resolution.
Warranty overview
Coverage for
your EWIND products.
EWIND provides 1 to 5 years of warranty coverage across our networking product portfolio, depending on the specific product and model.
During the applicable warranty period, EWIND provides professional technical troubleshooting, failure diagnosis and RMA support for eligible product issues, helping our partners maintain reliable network operation.
Technical support
Troubleshooting & diagnosis
RMA service
Repair & replacement support
RMA procedure
From request to resolution.
Six clear steps.
- 01
Submit RMA request
Distributors or EWIND partners submit an RMA request through the EWIND sales team or online RMA system.
- 02
Warranty & RMA review
EWIND reviews the submitted information and confirms whether the case meets the applicable warranty and return policy.
- 03
RMA confirmation
Once approved, EWIND provides an RMA confirmation/report and advises the partner on the next steps.
- 04
Return assessment
EWIND determines whether the defective product needs to be returned for further inspection.
If a return is required
The partner arranges the return shipment according to EWIND’s RMA instructions.
If a return is not required
The case proceeds directly to technical handling according to the confirmed RMA solution.
- 05
Inspection & diagnosis
Returned products, where applicable, are inspected and diagnosed by the EWIND technical team to identify the cause of failure.
- 06
RMA resolution
Based on the inspection and confirmed RMA terms, EWIND arranges the applicable solution, such as repair, replacement, or replacement shipment together with the next order.
RMA completed
The case is closed and recorded for continuous product and quality improvement.
Policy & procedure
Warranty resources.
Download the RMA procedure. For assistance with your product or an RMA request, contact the EWIND sales team.
Discuss your RMA request